Optimization and Confidence:
SAP solutions support with Axento
Trust Axento, your strategic partner in SAP SuccessFactors support, to transform your human resources management and maximize the value of your investment. Because your company's success begins with the right support!
Axento for your specialized HCM support
With over 12 years of experience and the backing of more than 18 satisfied customers, Axento offers specialized and comprehensive support for the SAP SuccessFactors HCM suite. Our team of experts optimizes and keeps your solutions up to date, ensuring operational efficiency and adaptability to the needs of your organization. With a proactive approach based on best practices, Axento ensures that your investment in HR technology translates into tangible results and growth for your workforce.
Main characteristics of
from the Axento differential support service.
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Product and Configuration: full module coverage and comprehensive product and configuration support.
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Specialized assistance: to ensure maximum availability and promote operational sustainability.
03
Simple and flexible: Comprehensive help desk and “support as a service” model
04
Personalized Customer Support support with dedicated agents, service in the client's language, face-to-face modality and an excellent cost-benefit ratio.
Our customers enjoy a great experience
exceptional support
Compliance with service level agreements
What is the HCM suite?
(Human Capital Management) SAP SuccessFactors
The SAP SuccessFactors HCM suite is a comprehensive cloud solution designed to efficiently manage the entire employee lifecycle from recruiting and talent development to payroll management and workforce data analytics.
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Talent management:
Includes modules for recruitment, onboarding, performance evaluation and professional development. -
Learning Management:
Provides personalized training and learning tracking to enhance employee skills. -
Employee Central:
A centralized hub for employee data management, accessible in real time. -
People Analytics:
Provides advanced analytics and predictive reporting for decision making
Our Support Service
Helps you maximize the use of the implemented modules
Help desk
Get seamless support with Axento Help Desk Services, designed to deliver responsive, high-quality support from a team in your time zone. Enjoy the benefits of proximity, cultural alignment, and top-notch service with Axento Support.
Usability report
Are your SSFF instances optimized? Axento offers a free assessment to detect improvements in configuration, integration, and performance. Get personalized recommendations to increase productivity, reduce costs, and align your technology with your goals.
Knowledge transfer
Empower your team with Axento's Training and Knowledge Transfer services in SAP SuccessFactors. We offer customized training to help your team gain skills and confidence, maximizing efficiency and productivity. Contact us and ensure the long-term success of your team.
Update management
Stay up-to-date and optimize SAP SuccessFactors with Axento’s release management services. We take care of every step to ensure smooth transitions, maintain compliance, and avoid disruptions, allowing you to focus on your business. Contact us for a worry-free upgrade and optimal performance of your HR systems.
Key Benefits
- Specialized Technical Support
- Incident and problem management
- Performance Report and Analysis
- Update and maintenance
- Optimization and continuous improvement
Why choose Axento for support services?
SAP SuccessFactors
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Specialized experience:
A track record of more than 12 years and a team of specialist and certified consultants in the SAP SuccessFactors HCM suite, with extensive knowledge of the modules and best practices. -
Personalized Customer Support
Support tailored to the specific needs of the organization, with dedicated agents and service in the client's language. -
Proactive approach:
Implementation of constant monitoring and preventive strategies to ensure availability, performance and continuous updating of solutions.
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SLA Compliance:
Guaranteed response and resolution times in accordance with service level agreements, ensuring speed and efficiency in service. -
Cost optimization:
Providing cost-effective support solutions, maximizing return on investment in SAP SuccessFactors.
FAQ
Which SAP SuccessFactors modules are covered by support?
Support covers all core modules including Employee Central, Recruiting, Onboarding, Performance & Goals, Learning, Compensation, Succession & Development, and Employee Central Payroll.
Is support available in multiple languages?
Yes, support is offered in Spanish and English.
Does support include training for end users or administrators?
Yes, support can include customized training for end users and administrators, helping them maximize the use of the solutions.
Can I access reports on the performance and usage of my solution?
Yes, detailed reports are provided on the performance, usage and possible optimizations of the solution.
Can custom configurations be made?
Yes, support includes the ability to make custom configurations based on your company's specific needs.
How can I report a technical issue or request assistance?
Issues can be reported via a support portal, email, or a hotline, depending on the service agreement.
How are updates and upgrades handled on my system?
Updates are handled automatically, ensuring compatibility with the latest versions and features. Support also provides guidance on how to prepare for these changes.
What if my issue requires escalation to SAP?
Should the need arise, the support team manages the escalation directly with SAP, ensuring a quick and efficient resolution.
Is support available 24/7 or do you have specific hours?
Depending on the plan you have purchased, support may be available 24/7 or during specific times agreed upon with your company.
